After an outcry from older Americans, as well as a letter from two U.S. senators, the agency backed off the cellphone-based code requirement. “Our aggressive implementation inconvenienced or restricted access to some of our account holders,” said the agency's Mark Hinkle. Many people, especially older ones, complained that the requirement was unreasonable; fewer older Americans use cellphones, and some said they found texting difficult. Also, technical glitches hampered access to the site.
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