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Overview

The Department of Veterans Affairs (VA) is responsible for providing vital services to America’s veterans. VA provides health care services, benefits programs and access to national cemeteries to former military personnel and their dependants. The department carries out its duties through three main administrative divisions: Veterans Benefits Administration; Veterans Health Administration; and National Cemetery Administration. All three divisions have run into trouble while carrying out their missions, including controversies involving VA hospitals and longstanding delays in providing services.

 

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History:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The federal government’s first attempts at dispensing benefits to soldiers came during the Revolutionary War. During another war, the War of 1812, the government established the first federal facility for veterans at the Naval Home in Philadelphia. This was followed by two more facilities in Washington, DC: the Soldiers’ Home in 1853 and St. Elizabeth’s Hospital in 1855. In the meantime, US officials established the first administrative unit dedicated to helping veterans: the Bureau of Pensions in 1833.
 
During the 19th century, government officials expanded benefits and pensions not only for veterans, but also their spouses and dependents. By the end of the Mexican War in 1848, American veterans numbered in the hundreds of thousands. This number ballooned following the conclusion of the Civil War; there were approximately 1.9 million Union Army veterans on the federal rolls. Almost the same number existed in the Confederacy. However, Confederate veterans were not granted benefits by the federal government until 1958, for those still living.
 
In his second inaugural address in 1865, President Abraham Lincoln called upon Congress “to care for him who shall have borne the battle and for his widow, and his orphan.” This was later adopted as the VA’s motto. Following the end of the Civil War, the number of disabled veterans was so great that Congress created the National Home for Disabled Volunteer Soldiers in 1873. This government organization established individual residences, called branches, which provided mostly room and board to former soldiers. These homes also gave incidental medical care to disabled and indigent veterans, regardless of whether their disabilities were service related. In the years that followed, national homes cared for veterans of the Mexican, Civil, Indian and Spanish-American wars and for non-combat veterans as well. By the late 1920s, the homes provided hospital-level medical care.
 
The Civil War era also marked the period when the federal government first established national military cemeteries where veterans could be buried. Because of the war’s significant casualties (more than 600,000 deaths), Congress adopted legislation in 1862 for the Army to begin creating a national military cemetery system. Five years later, in 1867, the first National Cemetery Act was enacted by Congress which provided funding ($750,000) for the construction of national cemeteries and other facilities, such as superintendent lodges, perimeter walls, fencing and headstones.
 
By the war’s end, thousands of Union soldiers were scattered around the country, which prompted Congress to create a reburial program that located the remains of almost 300,000 Union soldiers and officers and had them re-interred in national cemeteries. By 1870, the first period of expansion for the national cemetery system was complete, with 61 cemeteries established, including Alexandria National Cemetery (VA), Antietam National Cemetery (MD), Fort Leavenworth National Cemetery (KS), Philadelphia National Cemetery (PA) and Soldier’s Home National Cemetery (Washington, D.C.).
 
World War I represented the next great influx of veterans onto federal rolls, with five million returning soldiers and 200,000 wounded. Congress authorized a new program for awarding veterans' benefits that included disability compensation and vocational rehabilitation, as well as insurance for active-duty personnel and veterans. The benefits were administered by the Veterans Bureau, the Bureau of Pensions of the Interior Department and the National Home for Disabled Volunteer Soldiers. In 1930 the functions of all three were folded into the newly created Veterans Administration (VA).
 
From 1931 to 1941 the VA expanded the number of veterans’ hospitals from 64 to 91, which doubled the number of available hospital beds. It did so because demand for hospital care grew dramatically during the Depression, thanks in part to a rise in tuberculosis among veterans. Another contributing factor was an increase in neuro-psychiatric conditions among World War I veterans who complained of “shell shock,” the precursor to Post-Traumatic Stress Disorder of the Vietnam era and subsequent wars.
 
After the end of World War II, the federal government implemented the GI Bill, a landmark piece of legislation that helped assist the return of millions of veterans back into society. Drafted by the American Legion, the GI Bill provided: money for tuition, books and living expenses for up to four years of college or vocational schools; low-interest mortgages to homeowners; farm and small business loans at low interest; twenty dollars a week allowance for returning vets looking for employment; and funding to establish veterans' hospitals and to provide vocational rehabilitation for disabled veterans.
 
The GI Bill had a tremendous impact. More than one million veterans enrolled in college in 1946 alone. By 1956, over 10 million veterans had used the educational benefit. From 1944 to 1949, nearly 9 million veterans received close to $4 billion from the unemployment compensation program. The VA offered insured loans until 1962, and they totaled more than $50 billion. Subsequent legislation extended benefits under the GI Bill to veterans of the Korean and Vietnam wars, and the Readjustment Benefits Act of 1966 extended them to all who served in the armed forces even in peacetime. An updated GI Bill of Rights, called the Montgomery GI Bill, is now in effect.
 
Veterans returning home from the Vietnam War endured a different set of obstacles from those of previous generations. Because of the war’s unpopularity, many veterans were treated with either indifference or disdain. Medical conditions stemming from exposure to chemicals used by US armed forces, such as Agent Orange, were challenged by the federal government, making it difficult for veterans to receive treatment. Veterans complaining of psychological problems, later termed Post Traumatic Stress Disorder (PTSD), were also ignored by VA officials. Homelessness became a serious problem for many Vietnam veterans unable to receive help or to cope with their conditions.
 
These problems remain decades later. According to the National Coalition for Homeless Veterans (NCHV), there are almost 300,000 veterans homeless on any given night across the US. Veterans of the Gulf War and Iraq, like their Vietnam brethren, are fighting today for recognition of their medical maladies, such as Gulf War Syndrome, which includes symptoms of fatigue, skin rash, headache, muscle and joint pain, memory loss and difficulty concentrating, shortness of breath, sleep problems, gastrointestinal problems and chest pain. PTSD also continues to be a serious problem. From 1999 to 2007, the number of veterans receiving disability compensation for PTSD increased from 120,000 to more than 280,500.
         
During the past 20 years, the federal government has implemented two significant changes to the VA system. Following a prolonged lobbying effort by veterans’ organizations, President Ronald Reagan signed legislation in 1988 to elevate the VA to cabinet-level status and turn it into the Department of Veterans Affairs. As reorganized, the department included three main elements: the Veterans Health Services and Research Administration, which was renamed the Veterans Health Administration; the Veterans Benefits Administration; and the National Cemetery System (NCS), later renamed the National Cemetery Administration.
 
The Army continued to run the cemetery system until Congress adopted the National Cemeteries Act of 1973, which transferred the system to the Veteran’s Administration, which created the Department of Memorial Affairs. Two cemeteries remained under the authority of the Army: Arlington National Cemetery (VA) and Soldiers’ Home National Cemetery. During the administration of President Bill Clinton, a bill was passed that officially changed the NCS to the National Cemetery Administration. The same legislation extended the right of burial in a national cemetery to merchant marines, adding to the inclusion of soldiers, sailors, marines, airmen, National Guardsmen, reservists and ROTC of the armed services, as well as immediate family members of veterans.
 
The Clinton administration also altered the VA’s delivery of health care to veterans. In 1996, the Veterans Health Care Eligibility Reform Act reorganized the system using the HMO model, focusing it from a “hospital system to a health care system.” The bill also opened up VA health care to all veterans, not just those with service-related illnesses or injuries. Twenty-two Veterans Integrated Service Networks (VISNs) were established geographically around the country to meet all of the health care needs of veterans. While VA hospitals continued to serve an important role in the new system, community-based outpatient clinics grew considerably in size, from fewer than 200 in 1996 to 850 in 2004.
 
Several studies produced this decade have lauded improvements in veterans’ health care. From the New England Journal of Medicine to the Annals of Internal Medicine, the VHA system was congratulated for improvements in several key areas of patient care. These successes were attributed not only to the 1996 Congressional mandate, but also to Kenneth Kizer, who served as Under Secretary for Health at VHA during the 1990s and was responsible for spearheading changes in VA’s medical bureaucracy.
 
The Veterans Health Administration: Quality, Value, Accountability, and Information as Transforming Strategies for Patient-Centered Care (Jonathan B. Perlin, Robert M. Kolodner and Robert H. Roswell, American Journal of Managed Care)

Remembering the GI Bill

(PBS NewsHour with Jim Lehrer)

 

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What it Does:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The Department of Veterans Affairs (VA) provides the millions of American veterans and their dependents with health care services, benefits programs and access to national cemeteries. VA employs more than 250,000 people at hundreds of medical centers, nursing homes, benefits offices and national cemeteries throughout the country. The department carries out its duties through three main administrative divisions: Veterans Benefits Administration; Veterans Health Administration; and National Cemetery Administration.
 
Veterans Benefits Administration: VBA provides a range of services to former members of the US armed forces and their families. These services include education and vocational rehabilitation benefits, pensions, home loans and life insurance. VBA operates 57 regional offices and utilizes nine service delivery networks to provide all of its services to veterans and their families. Providing pensions and disability compensation to veterans represents one of the largest tasks of the VBA. More than 2.7 million veterans each year receive either monthly pension checks or disability payments. Disability compensation is paid to veterans with service-connected disabilities, meaning the disability was a result of disease or injury incurred or aggravated in the line of duty during active service. Veterans with non-service-related disabilities may be eligible for VA pension programs if the veteran served during wartime but became permanently and totally disabled outside of military duty. Pensions may also be paid to the survivors of wartime veterans. In 2001, the VBA paid $22 billion in disability compensation, survivor benefits and disability pensions to 3.2 million people.
 
The largest education benefit dispensed by the VBA is through the Montgomery GI Bill (MGIB), which provides up to 36 months of funding for veterans to study at colleges, technical or vocational schools. The GI Bill also supports apprenticeships and job training. Participants can receive in excess of $36,000 in tuition. Veterans from the reserve have different eligibility requirements and different rules for receiving benefits. MGIB may also be used by members of the military while still on active duty. MGIB benefits may be used up to 10 years from the date of last discharge or release from active duty. The 10-year period can be extended if the veteran was prevented or delayed due to disability or because they were held by a foreign government or power. Spouses and children of veterans can also receive education benefits through the Dependents’ Educational Assistance program, which offers up to 45 months of education assistance.
 
Vocational rehab and counseling provides services and assistance necessary to enable veterans with service-related disabilities to gain and keep employment. In the event a veteran's disability prohibits suitable employment, the program offers help so the veteran can achieve independence in living. Program services can include evaluation of rehabilitation needs, employment services, medical and dental care, financial counseling and education or training to develop marketable job skills. Veterans pursuing education or training may also receive a subsistence allowance. In some cases, the VR&E program provides educational and vocational counseling for eligible service members and veterans who don’t have disabilities and their dependents.
 
VBA’s housing program provides veterans with loans to purchase homes, primarily in cases where private financing is not available. These cases generally involve rural areas, small cities and towns. Veterans may borrow up to 100% of the sales price or reasonable value of the home, whichever is less. If a veteran needs to refinance, they may borrow up to 90% of the home’s value, where allowed by state laws.
 
VBA also offers life insurance to service members and veterans who may not be able to get insurance from private companies because of the extra risks involved in military service, or because of a service-related disability.
 
Veterans Health Administration: VHA is responsible for providing a wide range of medical services to 5.5 million veterans across the US. VHA operates a network of health care facilities that includes 171 medical centers, 340 outpatient clinics, 127 nursing home care units and 196 Vietnam Veterans Outreach Centers. In addition, VHA helps support veterans’ health care in non-VA hospitals and is the country’s largest provider of graduate medical education. Medical and health programs run by the VHA include Agent Orange research, rehabilitation services for blind veterans, care for women veterans, assistance to homeless vets, care for veterans suffering from multiple traumas and research into war-related injuries.
 
National Cemetery Administration: NCA maintains national cemeteries across the United States for the burial of veterans and their family members. NCA also maintains 33 soldier’s lots and monument sites, marks veterans’ graves with a government-furnished headstone or marker, provides Presidential Memorial Certificates in recognition of veterans’ service and administers grants for establishing or expanding state veterans cemeteries. NCA currently maintains more than 2.8 million gravesites at 125 national cemeteries in 39 states and Puerto Rico. The cemeteries occupy more than 17,000 acres, and just over half of that acreage is undeveloped, allowing for growth to reach in excess of four million gravesites.

Effect of the Transformation of the Veterans Affairs Health Care System on the Quality of Care

(by Ashish K. Jha, Jonathan B. Perlin, Kenneth W. Kizer and R. Adams Dudley, New England Journal of Medicine)

 

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Where Does the Money Go

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

USAspending.gov, an information resource provided by the federal government, has reported that from 2000 to 2008, the Department of Veterans Affairs spent $61.2 billion on goods and services from private contractors. The lion’s share of the money that was paid to the VA’s 109,436 contractors went for medicines ($22.4 billion), medical and surgical supplies and equipment ($4.9 billion), hospitals maintenance ($1.8 billion), hospitals supplies ($1.7 billion) and nursing home services ($1.5 billion).
 
The largest recipients of VA contracts were McKesson Corporation and AmerisourceBergen, both of which specialize in distributing medicines and medical supplies from manufacturers to pharmacies, hospitals and other healthcare outlets. They are followed by notable multinational companies such as General Electric and Siemens and defense contractor Northrop Grumman. The full top 10 list of contractors is as follows:
 
McKesson Corp.
$13,011,839,337
AmerisourceBergen Corp.
$9,070,950,608
Northrop Grumman
$668,978,924
Koninklijke Philips Electronics N.V.
$615,019,658
General Electric
$592,068,384
Small Business Consolidated Reporting
$509,653,195
Cardinal Health, Inc.
$506,536,397
Electronic Data Systems
$482,386,445
Siemens AG
$457,581,698
UCB SA
$414,526,637
                
Examples of VA contracts:
EDS, a leading information technology company founded by Texas entrepreneur and former president candidate Ross Perot, has signed several contracts with VHA to help run its computer systems. The latest contract was part of the VA’s eight-company, $1 billion effort to purchase support for the department’s Veterans Health Information Systems Technology and Architecture.
 
Another IT giant, Unisys Corp., has held VA contracts to improve patient management, billing and collections capabilities for the VHA. In 2003, the company signed a $139 million deal to provide systems integration and consulting services for Flowcast, a commercial, off-the-shelf software from IDX Systems Corp. Flowcast helps with patient access management, patient financials, document imaging and business intelligence.
 
VHA also contracts with architecture and engineering firms when it comes time to build new medical facilities. In September 2007, VHA announced that a three-party venture to design the replacement VA hospital for New Orleans. The three companies are NBBJ of Columbus, Ohio, Eskew+Dumez+Ripple of New Orleans and Rozas-Ward Architects, also of New Orleans.

 

Unisys wins VHA patient management, accounting solutions (by Gail Repsher Emery, Washington Technology)

 

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Controversies:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Avoiding Stress Disorder Diagnoses
Post-Traumatic Stress Disorder, a growing mental health disorder among combat veterans, should be avoided as a diagnosis, argued one VA senior psychologist in May 2008. The effort to reduce the number of PTSD cases provoked criticism from veterans groups and was repudiated by VA’s top leadership.
 
Norma Perez, who helped lead the PTSD program at the Olin E. Teague Veterans’ Center in Temple, TX, told staff members to refrain from diagnosing the disorder because too many veterans were seeking government disability payments for the condition. “Given that we are having more and more compensation-seeking veterans, I'd like to suggest that you refrain from giving a diagnosis of PTSD straight out,” Perez wrote in an email to mental-health specialists and social workers.
 
Instead, Perez recommended staff use “Adjustment Disorder,” which generally does not produce disability payments, although veterans can receive medical treatment for the condition. In contrast, veterans diagnosed with PTSD can be eligible for disability compensation of up to $2,527 a month.
 
Veterans Affairs Secretary James B. Peake said in a statement that Perez’s email was “inappropriate” and did not reflect VA policy. It has been “repudiated at the highest level of our health care organization,” he said.
 
Shortly after the Perez email controversy, the Department of Defense released statistics showing that the number of troops diagnosed with post-traumatic stress disorder jumped by roughly 50% in 2007, the most recorded since the invasions of Iraq and Afghanistan. It was the first time the Pentagon had disclosed a number for PTSD cases from the two wars. Officials said nearly 40,000 troops have been diagnosed with the illness since 2003, although it was believed many more were likely keeping their illness a secret.
 
Army Surgeon General Eric Schoomaker said military officials have been encouraging troops to get help through private civilian therapists - resulting in even fewer reported cases since the military doesn’t track diagnoses by non-military personnel.
Official Urged Fewer Diagnoses of PTSD (by Christpher Lee, Washington Post)
 
Bush Promotes Benefits, Omits Funding
In January 2008, the issue of veterans’ benefits became a focal point thanks to a last-minute political decision by President George W. Bush. During the State of the Union address, the President called on Congress to allow US troops to transfer their unused education benefits to family members. A week later, however, when Bush submitted his $3.1 trillion federal budget to Congress, he included no funding for the plan, which could cost up to $2 billion annually according to budget analysts.
 
The proposal was a late addition to the speech after President Bush decided that he wanted to announce a program that would favor military families. This decision left little time to vet the idea, and some administration officials were caught off-guard by the move. Nevertheless, the idea of extending education benefits is generating bipartisan interest on Capitol Hill, although it remains to be seen if funding will make it into the next budget.
 
Under the current GI Bill, service members are eligible for nearly $40,000 in education benefits, such as college tuition or employment training, after they complete three years of active duty. Almost 70% of active-duty troops and veterans use at least part of these benefits, which cover three-quarters of the cost of tuition, room, board and fees in a four-year state university. VA officials concede that the cost would probably soar if most families make full use of the benefits.
 
In addition to extending education benefits, President Bush called for expanded access to childcare for military families and for new preferences for military spouses competing for positions in the federal government. Pentagon officials are still working on cost estimates for these proposals.
No Funds in Bush Budget For Troop-Benefits Plan: He Made Proposal in January Speech (by Michael Abramowitz and Robin Wright, Washington Post)
 
Homeless Vet Population Growing
According to a report issued by the National Alliance to End Homelessness, although only 11% of the civilian adult U.S. population are veterans, vets make up 26% of homeless Americans. In Washington, D.C., the nation’s capitol, 7.5% of veterans experienced homelessness at some point during 2006.
Vital Mission: Ending Homelessness Among Veterans (National Alliance to End Homelessness)
 
VA Not Reporting Cancer Cases
After decades of sharing data about cancer cases among veterans, VA officials stopped releasing such information to states. The decision has resulted in skewed results not only for military medical records but for tracking of cancer trends across the country, said some civilian medical officials.
 
The move by the VA has prompted conspiracy theories among veterans advocates wondering what the department is trying to hide. In response, one VA official accused critics of trying to “strong arm” the department into violating patient privacy.
 
“It is beginning to sound like a witch hunt by the national [cancer surveillance] standards setters to punish the VA for not subordinating itself to them,” said Raye-Ann Dorn, the VA’s national coordinator for cancer programs. “Their primary beef is that the VA said no to their strong arm tactics and has the audacity to protect our patients’ private health information from inappropriate invasions of their privacy.”
VA Cancer Data Blockade May Imperil Surveillance (by Michael Smith, MedPage Today)
 
Numerous Problems at VA Hospitals
Although the VHA has made considerable progress since the mid-1990s to improve its delivery of health care services to veterans, problems continue to plague the department and its facilities. In January 2008, the Chicago Tribune reported that poor medical care at the Marion VA Medical Center left nine patients dead and 34 others seriously injured during a two-year period, according to an investigation by the VA’s Inspector General. Ten of the 34 injured patients later died, but investigators were unable to link the deaths to the care provided at the medical facility.
 
The report also detailed a long list of serious problems at the hospital, including a surgical program “in disarray” and “fragmented and inconsistent” administrative oversight. The failures at Marion prompted VHA to review not only the medical credentials of doctors at the Illinois facility but also those of 17,000 other health care providers across the country.
 
The Inspector General’s office also found problems at numerous VA facilities in a report released in September 2006. Problems ranging from poor sanitation procedures to failures in maintaining pharmacy drug controls were cited.
 
An investigation by McClatchy Newspapers found shortcomings with VHA’s delivery of mental health services to veterans. Using VA reports, as well as information obtained through the Freedom of Information Act, McClatchy analyzed 200 million records, including every medical appointment in the system in 2005, and spoke with mental-health experts, veterans and their families.
 
The investigation found that nearly 100 local VA clinics provided virtually no mental health care in 2005 and that care among those facilities that did was inconsistent. In some places, veterans received individual psychotherapy sessions, while others met mostly for group therapy. Some veterans were cared for by psychiatrists while others saw only social workers. The same investigation also discovered that VHA was not providing enough resources to help veterans coping with Post-Traumatic Stress Disorder.
VA straining to treat post-traumatic stress (by Hal Bernton, Seattle Times)

VA comes up short for Iraq vets

(by Chris Adams, Seattle Times)

 

 

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Debate:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Voter Registration at VA Hospitals
Since 2004 a debate has ensued over whether the Department of Veterans Affairs must facilitate voter registration drives at VA hospitals and homes that house US veterans. The issue arose when a Democratic official walked onto a VA facility in Menlo Park, California, to register veterans to vote for the presidential election that year. The Democrat was turned away by VA officials claiming it was the department’s policy to bar partisan political activity. Democratic lawyer Scott Rafferty later claimed the same facility allowed Republicans to register 42 voters among veterans.
 
In response to the VA’s action, Rafferty filed a lawsuit contending the VA was acting in violation of the National Voter Registration Act of 1993, known as the Motor Voter Law, which allows federal agencies to double as voter registration sites. The lawsuit was tossed out by a district court after a judge found Rafferty had failed to prove that any veteran was actually prevented from voting. That decision is being appealed.
 
Meanwhile, in April 2008, VA leaders in Washington issued a policy stating its officials should allow voter registration drives at VA hospitals and homes. But then ten days later, the department reversed itself with another policy. Also, California became the first state to ask the VA to take up the responsibility of distributing registration materials, assist applicants in filling them out and then have them sent to the state.
 
Pro
Proponents, primarily leaders at the VA, argue their priority is to provide healthcare services and other benefits to veterans at their facilities. They insist that if local VA staffers have to help veterans register to vote, it could divert important resources away from other important activities designed to assist veterans deal with their day-to-day living. VA leaders also have argued that voter registration drives are often partisan-driven and therefore have no place at VA hospitals and homes.
 
Con
Opponents, including Project Vote and Democratic US Senators John Kerry and Diane Feinstein, argue the VA is not complying with federal law in an effort to deny Democrats a chance to register new supporters. Many of those living in nursing homes or homeless shelters are typically low-income voters who favor Democrats, it is claimed. The VA’s actions are violating the constitutional rights of many veterans who are disabled and rely on the VA to help them with such tasks as voting, opponents contend.
 
Background

VA's voter registration ban raises questions

(by William R. Levesque, St. Petersburg Times)

 

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Suggested Reforms:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Overhauling the Processing of Claims
Dissatisfied with the VA’s continuous backlog of cases, Congressman John Hall (D-NY) is preparing legislation to substantially alter how VA officials process claims. Hall, chairman of the House Veterans’ Affairs Disability Assistance and Memorial Affairs Subcommittee, will submit his plan through the Veterans Disability Claims Modernization Act of 2008.
 
Currently, there is a backlog of approximately 650,000 disability claims, according to Hall. VA officials expect that number to grow to one million additional compensation and pension claims by the end of 2008. The average time it takes for VA to process a claim is 183 days, an increase from 177 days in 2006. These delays have caused serious financial, emotional and functional impacts on the lives of disabled veterans and their families.
 
Hall wants VA to modernize its system by implementing new technology and moving away from intensive, paper-based claims processing. The department also needs to readjust its schedule for rating disabilities. Another reform involves the Department of Defense (DoD) - creating a single disability evaluation examination process whereby DoD would determine fitness for duty and then VA rates level of severity. Hall also wants to establish an annual tracking requirement for the US Court of Appeals for Veterans Claims.
 
VA Struggling to Change Blood Bank System
In October 1999, the Veterans Health Administration initiated a modernization program for its blood bank system. VA officials decided to upgrade the system in order to decrease the risk of errors and improve the safety of blood transfusions through the use of current technology, such as barcode scanning.
 
After five years of work, VA still had its work cut out for it. Not only was it behind schedule (originally VA planned completion by 2004; now the target is 2008) but the new system needs more changes. This assessment came from the department’s Inspector General (IG), which recommended additional reforms:
  • Develop adequate cost estimates of project alternatives;
  • Document key decisions or maintain complete project files;
  • Conduct a privacy impact assessment;
  • Review sufficient information before granting a waiver from independent verification and validation requirements.
  • Monitor and control project costs.

Audit of the VHA’s Blood Bank Modernization Project

(PDF)

 

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Former Directors:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
James Nicholson (February 2005 to October 2007)
A native of Iowa, James Nicholson served as Secretary of Veterans Affairs from February 2005 to October 2007. Nicholson graduated in 1961 from the US Military Academy at West Point.
 
He served eight years on active duty as a paratrooper and Army officer, then 22 years in the Army Reserve, retiring with the rank of colonel. While serving in Vietnam, he earned the Bronze Star Medal, Combat Infantryman Badge, the Meritorious Service Medal, Republic of Vietnam Cross of Gallantry and two Air Medals.
 
Nicholson earned a master’s degree from Columbia University in New York and a law degree from the University of Denver. He practiced law in Denver, specializing in real estate, municipal finance and zoning law. In 1978 he founded Nicholson Enterprises, Inc., a developer of planned residential communities, and in 1987 he bought Renaissance Homes, a builder of custom homes.
 
In January 1986, Nicholson was elected committeeman from Colorado for the Republican National Committee (RNC). In 1993, he was elected vice-chairman of the RNC, and in January 1997, he was elected chairman of the RNC, where he served for four years, through the elections of 2000. In 2001, Nicholson was appointed US Ambassador to the Holy See.

PBS Interview with James Nicholson

 

 

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See all 23 comments

Comments

CAROL G. HART 4 months ago
when will President Trump's picture be up at the McComb, Ms VA OUT patient clinic?
Sean McLaughlin 4 months ago
I was injured while on vacation in Maui Dec of 2015. I contacted the VA on the other side of the island, and was told to go to the closest urgent care, and submit a claim for payment. The total bill for the urgent care came to $850 March 15, 2017 I finally received a check for $189 no explanation as to what was covered. Just here is some money now piss off.I only received that because I got a Congressman involved.
KENNETH A LEE 4 months ago
My VA claim in E-Benefits > "Working in Progress - Gathering of Evidence" - states under the tab > "(Needed From Others)" and gives the information to me below on my E-Benefits with the following instructions; >>"These are requests for documents that VA has asked others to provide. Here are two actions you can take to speed up the processing of your claim: •If you have access to these documents, you can upload them here on this page. •If you do not have access to these documents, ask the person or organization in possession of these documents to provide them to VA as soon as possible." **No where on my E-Benefit account are the "documents" noted that are needed by the VA.. No where is the "provider or an organization" are noted to contact. So what are the Veterans to do?? No information as to what is being requested. What is the Waco, TX VA Office of Disability/Benefits of Claims requesting?? I have received a 2nd notice requesting for this same information. What information?? Seems my claim is stuck in "Gathering of Evidence".
Patricia Gardner 5 months ago
My name is Patricia on August 14th 2016 my husband passed away he was 100% disabled and he had that money that was due to him because some reason the VA is giving me a hard time about it they tell me they have made a decision but this is money that was taken out of my husband's account for me he hadn't got a cost-of-living raise in 5 years now I don't understand what is
PO 1 John Reynolds (ret) 6 months ago
I had an idea that needs looking into. How about considering useing the FEMA homes that are being put up for sale for scrap and see if any are useable for housing for homeless Veterans.They would be far more useful than the small amount of money bought in by scraping them. Just an idea I had that I hope someone will at least look into Our Veterans have the need and you might have the way Please look Thank you
Leanne Selix 1 year ago
Out of all these comment only a couple with anything positive to say. It is as if the VA is a national disgrace. One by one the people working with veterans should be weeded out getting rid of those so secure in their jobs they have no will to see that all veterans get superior service. And no I am not a veteran.
Deborah M McKenzie 1 year ago
My boyfriend says he was in the army longer than the DD-214 states. Is there some way we can get more information on this he said he was in special forces airborne he sighed up in 1976. He said that it wouldn't show on the DD-214 because he was special forces and what they did was not something they could talk about. His DD-214 also shows it was Honorable and the type of certificate issued was a DD form 256A. We more information because is trying to benefits. Please let me know if there's something that can be done. Thank you for your time Deborah M McKenzie
chris bass 1 year ago
I am a victem of the VA, I have been fightingsince 1981. finally i filed for benefitsagain in 1996, in 1998 i was granted onkly ten percent service connectionand 100 percent non service connected benefits. Right awaythe va claimedi recieved money i nebver got some 54,000 dollrs thatwas in 1998 followingthatthe va claimed it had been paying meand set me into debt 52,000 dollars claiming i didnt provide cetain documents which we did give em todate over 20 times. that was in 2001 wheni married a philipina. followinthat a debt of 34,000 wascratedin 2003 then in 2004 it went up to 47,000 andin 2006 69,000 was created again claiming i didnt give them the documents, Thefact remains thati have a copy of myc file and all the documents wererecievedin 2002 and multiple times there after andI hold the stamped recieved documents in march of 2002 by the huntington WV office. Now they did not pay me 1079 dollrs from 2001 to 2006 which they claim. I demanded proof of payment, theyrefused, The law says you cant recoverthe same benefts morethan once. and they claimed many times that i was paid which is also a crime. I plan to get this into federal court when i return to the usa. Now in 2000 the va made 450,000 in tort claims dissapear, then claimed i never filed the claims in WV, then claimed i never filed an appeal. all lies. i have a copy of my c file which holds these documents to prove they are liars. I sought a lawyer to aid me i suing the VA but so far they wont take the case. I want all veteran sand their families to order their congressmen and senators to remoove the souvern immunity from the VA so we can send the criminals who created these false audits and debt to prison. The va stripped out the false audits from my file to hide the evidense i have copies . without souvern immunity all veterans havea right to sew and charge employees with criminal acts. my email is bassmaster0513 @ yahoo.com standing together is the only way to beat these criminals. We need to make VCD's to inform the public of the trouble with the VA andth problems veterans are having because of the congress senate and president.By doing nothing,, they condone the actions of the VA
Boyd P. 2 years ago
Have been to many different medical services & none are perfect. I would like to give accomodations to Diana Turner & Miss Moore of the Dallas VA, Clinic 4. They do so much & are so busy yet always take time to direct to resources even if outside VA. GREAT JOB!!!!
Eileen Barrett 2 years ago
My father is buried at Calverton National Cemetery. His stone was damaged by cemetery workers and was replaced. The new headstone looks like it was made of cheaper material. But worse, the black lettering was not done. Just light etching. My elderly mother has poor eyesight and can barely make out his name. She is terribly upset. When she inquired she was told the black lettering was not "cost effective". Not cost effective ??? At what cost did so many men and women serve their country ?? Some paid the ultimate price. Others paid with wounds,seen and unseen. My dad came back at least. Tell the families of those that didn't about cost effectiveness. I want my father's stone restored to the way it looked before it was damaged. Now it looks like an empty stone surrounded by ones with black lettering and names you can read Who do I write ? We will even pay for the lettering. My dad risked his life in WW II.He was William J Barrett S1 United States Navy. Buried in Calverton section 41. Grave 2012. He matters. He deserves to have his headstone restored to the way it looked before they damaged it. This is not a complaint about the staff at Calverton. Accidents happen. They have treated us with respect and sensitivity. The decisions and policy about headstone restoration is not made by them. I want to know who I can contact about this matter. I think it is shameful and I want it addressed.

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Founded: 1930
Annual Budget: $93 billion
Employees: 250,000
Official Website: http://www.va.gov/

Department of Veterans Affairs

Shulkin, David J.
Secretary

Given President Donald Trump’s admiration for the military and disdain for the way the Department of Veterans Affairs has been run, it’s somewhat surprising that his choice to lead that department not only hasn’t been a soldier, but was the No. 2 person there under former President Barack Obama.

 

David Shulkin, who has run the Veterans Health Administration since March 2015, was confirmed by the U.S. Senate on February 13, 2017 to be Secretary of Veterans Affairs. He is the first non-veteran to run the agency.

 

Shulkin was born June 22, 1959, and is from Bala Cynwyd, Pennsylvania, a suburb of Philadelphia, where his father Mark was a psychiatrist. David’s sister, Nedra, later became a psychologist.

 

Shulkin attended Hampshire College, graduating in 1982 with a B.A. in science. He returned to Philadelphia to attend medical school at the Medical College of Pennsylvania, earning his M.D. in 1986. Shulkin did his internship at Yale, and then his residency in internal medicine at the University of Pittsburgh, where his father had also done his residency. While at Pitt, he met the woman who would become his wife, Merle Bari, who was doing her residency in dermatology at the time. When Shulkin finished his residency a year before Bari, he remained at Pitt and studied business administration, which turned out to be excellent training for his career. In 1990-1991 he also was a Robert Wood Johnson Foundation Clinical Scholar at the University of Pennsylvania, studying the increasing cost of health care. He researched why doctors made the decisions they did and tried to use that to improve efficiency and outcomes in large healthcare organizations.

 

Shulkin remained in Philadelphia, becoming chief medical officer of the University of Pennsylvania Health System in 1990. In 1999, he started an online site, DoctorQuality.com, where patients could check their physicians’ backgrounds for quality and safety.

 

He returned to healthcare management in 2002 when he was named chief quality officer for the Drexel University College of Medicine and chief medical officer for the Medical College of Pennsylvania. He was also co-founder and president of the nonprofit Patient Safety Officer Society.

 

In March 2004 Shulkin became chief medical officer of Temple University Hospital and the following year was named president and CEO of Beth Israel Medical Center in New York, posts he held for four years.

 

Shulkin’s work has frequently involved looking at managed and accountable care, in which patients, especially the chronically ill, get the right care at the right time, while avoiding unnecessary duplication of services and preventing medical errors. In 2008, for example, he studied why patients who are admitted at night are more likely to die than patients admitted during the day. Also in 2008 he edited the book Questions Patients Need to Ask: Getting the Best Healthcare.

 

Beginning in July 2010, Shulkin was president of the Morristown (N.J.) Medical Center, which is part of Atlantic Health System. One of his innovations there was to champion 24-hour visiting hours for its healing effect on patients. He was heavily involved with Atlantic Health System, as he was president not just of Morristown Medical Center, but of Goryeb Children’s Hospital and Atlantic Rehabilitation Institute, as well as Atlantic Health System Accountable Care Organization and Atlantic Health Organization Primary Care Partners, and he was principal shareholder in Practice Associates.

 

Shulkin was nominated in March 2015 to lead the Veterans Health Administration. Given Trump’s preference to put veterans into the private healthcare system, it’s somewhat surprising Shulkin was nominated to lead Veterans Affairs. When members of a VA healthcare commission called for cutting government’s role in veterans’ care, Shulkin blasted the idea. “This would be a terrible mistake, a terrible direction for veterans and for the country, to essentially systematically implement recommendations that would lead to the end of the VA health-care system,” he said.

 

Shulkin and Bari have two children, Daniel and Jennifer. Daniel is also involved in health care administration.

-Steve Straehley

To Learn More:

David Shulkin Tapped as Trump’s VA Secretary (by Lisa Rein, Washington Post)

David Shulkin, Trump’s Pick to Head the VA, Rejects Radical Change to Fix Agency (by Hope Yen, Associated Press)

A Story of Three Generations in Health Care (by Daniel B. Shulkin, Mark W. Shulkin and David J. Shulkin, AMA Journal of Ethics)

Like Night and Day — Shedding Light on Off-Hours Care (by David J. Shulkin, New England Journal of Medicine)

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McDonald, Bob
Previous Secretary

 

On June 30, 2014, President Barack Obama announced his intention to nominate Robert A. McDonald, a former chief executive officer of consumer products giant Procter & Gamble, to be the next Secretary of Veterans Affairs. He was confirmed—unanimously—by the Senate on July 29.

 

McDonald was born June 20, 1953, in Gary, Indiana, moving later to Arlington Heights, Illinois. His father was an ad executive for a Chicago agency. McDonald was an Eagle Scout and played football for Arlington High, graduating in 1971.

 

McDonald dreamed of attending the United States Military Academy at West Point from a young age. At 11, he wrote his congressman, Donald Rumsfeld (later Secretary of Defense) to ask if he could take the test for admission to the school. Rumsfeld told him he could take it every year until he was old enough to be admitted. McDonald did and subsequently attended West Point, graduating in 1975 with a B.S. in engineering. If confirmed by the Senate, he’ll be replacing a classmate: Sloan Gibson, USMA ’75, is currently acting VA secretary.

 

McDonald served as an Army officer for five years, mostly with the 82nd Airborne, during which time he earned an MBA in 1978 from the University of Utah. He had a scare while in parachute training; he had his air “stolen” by another parachutist and had to freefall until he could hang on to the man and hitch a safe ride to the ground.

 

In 1980, McDonald left the Army as a captain for a career with Procter & Gamble. His first assignment was as a brand assistant for a now-defunct laundry detergent called Solo. He went on to work with other products in the P&G portfolio and in 1989, he was sent to Canada as the company’s manager of laundry products in that country. It was the first of several foreign postings for McDonald, who later found it ironic that he’d originally joined P&G to be able to settle down near its Cincinnati headquarters.

 

McDonald worked in Canada for two years before being sent to Asia: first to the Philippines for four years, then to Japan, where he was eventually named the company’s president for Northeast Asia. In 2001, McDonald went to Belgium to take over P&G’s Global Fabric and Home Care division.

 

He returned to the United States in 2004, first as vice president of Global Operations, and in 2007 as chief operating officer.

 

McDonald was named president and chief executive officer of Procter & Gamble in 2009. He championed the company’s move into emerging markets. He also continued the corporate policy of moving P&G out of the food and prescription drug markets. Other achievements of note were his promotion of a drinking water purification product that his company sold at cost to aid agencies in developing nations and his making the company less reliant on advertising during daytime dramas (and canceling all company-produced programs) and bringing the company into the world of social media.

 

In 2012, there began to be a drumbeat of criticism about P&G’s earnings and stock price. An outside activist investor, Bill Ackman, leveled complaints about the company’s performance, saying that McDonald was spending too much time on outside activities. Despite cutting thousands of jobs and bringing up P&G’s stock price, McDonald was pushed out in June 2013 and replaced by the man he had succeeded in the job, A.G. Lafley.

 

Although he’s from outside government, McDonald is hardly a political appointee. His campaign donations have been to Mitt Romney and to his hometown Congressman, John Boehner (R-Ohio).

 

McDonald serves on the boards of directors for Xerox and U.S. Steel. He and his wife, Diane, have two grown children and two grandchildren.

 

McDonald’s oft-repeated mantra came from his time as a student at West Point. It’s part of the cadet’s prayer: “Choose the harder right instead of the easier wrong.”

-Steve Straehley

 

To Learn More:

Bob McDonald, Former P&G Chief, To Be Obama’s Nominee To Lead Veterans Affairs (by Janet Eilperin, Washington Post)

Leading From the Front (by Peter Bronson, Cincy Magazine)

New P&G Chief: Striving For Humility (by David Holthaus, Cincinnati Enquirer)

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Overview

The Department of Veterans Affairs (VA) is responsible for providing vital services to America’s veterans. VA provides health care services, benefits programs and access to national cemeteries to former military personnel and their dependants. The department carries out its duties through three main administrative divisions: Veterans Benefits Administration; Veterans Health Administration; and National Cemetery Administration. All three divisions have run into trouble while carrying out their missions, including controversies involving VA hospitals and longstanding delays in providing services.

 

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History:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The federal government’s first attempts at dispensing benefits to soldiers came during the Revolutionary War. During another war, the War of 1812, the government established the first federal facility for veterans at the Naval Home in Philadelphia. This was followed by two more facilities in Washington, DC: the Soldiers’ Home in 1853 and St. Elizabeth’s Hospital in 1855. In the meantime, US officials established the first administrative unit dedicated to helping veterans: the Bureau of Pensions in 1833.
 
During the 19th century, government officials expanded benefits and pensions not only for veterans, but also their spouses and dependents. By the end of the Mexican War in 1848, American veterans numbered in the hundreds of thousands. This number ballooned following the conclusion of the Civil War; there were approximately 1.9 million Union Army veterans on the federal rolls. Almost the same number existed in the Confederacy. However, Confederate veterans were not granted benefits by the federal government until 1958, for those still living.
 
In his second inaugural address in 1865, President Abraham Lincoln called upon Congress “to care for him who shall have borne the battle and for his widow, and his orphan.” This was later adopted as the VA’s motto. Following the end of the Civil War, the number of disabled veterans was so great that Congress created the National Home for Disabled Volunteer Soldiers in 1873. This government organization established individual residences, called branches, which provided mostly room and board to former soldiers. These homes also gave incidental medical care to disabled and indigent veterans, regardless of whether their disabilities were service related. In the years that followed, national homes cared for veterans of the Mexican, Civil, Indian and Spanish-American wars and for non-combat veterans as well. By the late 1920s, the homes provided hospital-level medical care.
 
The Civil War era also marked the period when the federal government first established national military cemeteries where veterans could be buried. Because of the war’s significant casualties (more than 600,000 deaths), Congress adopted legislation in 1862 for the Army to begin creating a national military cemetery system. Five years later, in 1867, the first National Cemetery Act was enacted by Congress which provided funding ($750,000) for the construction of national cemeteries and other facilities, such as superintendent lodges, perimeter walls, fencing and headstones.
 
By the war’s end, thousands of Union soldiers were scattered around the country, which prompted Congress to create a reburial program that located the remains of almost 300,000 Union soldiers and officers and had them re-interred in national cemeteries. By 1870, the first period of expansion for the national cemetery system was complete, with 61 cemeteries established, including Alexandria National Cemetery (VA), Antietam National Cemetery (MD), Fort Leavenworth National Cemetery (KS), Philadelphia National Cemetery (PA) and Soldier’s Home National Cemetery (Washington, D.C.).
 
World War I represented the next great influx of veterans onto federal rolls, with five million returning soldiers and 200,000 wounded. Congress authorized a new program for awarding veterans' benefits that included disability compensation and vocational rehabilitation, as well as insurance for active-duty personnel and veterans. The benefits were administered by the Veterans Bureau, the Bureau of Pensions of the Interior Department and the National Home for Disabled Volunteer Soldiers. In 1930 the functions of all three were folded into the newly created Veterans Administration (VA).
 
From 1931 to 1941 the VA expanded the number of veterans’ hospitals from 64 to 91, which doubled the number of available hospital beds. It did so because demand for hospital care grew dramatically during the Depression, thanks in part to a rise in tuberculosis among veterans. Another contributing factor was an increase in neuro-psychiatric conditions among World War I veterans who complained of “shell shock,” the precursor to Post-Traumatic Stress Disorder of the Vietnam era and subsequent wars.
 
After the end of World War II, the federal government implemented the GI Bill, a landmark piece of legislation that helped assist the return of millions of veterans back into society. Drafted by the American Legion, the GI Bill provided: money for tuition, books and living expenses for up to four years of college or vocational schools; low-interest mortgages to homeowners; farm and small business loans at low interest; twenty dollars a week allowance for returning vets looking for employment; and funding to establish veterans' hospitals and to provide vocational rehabilitation for disabled veterans.
 
The GI Bill had a tremendous impact. More than one million veterans enrolled in college in 1946 alone. By 1956, over 10 million veterans had used the educational benefit. From 1944 to 1949, nearly 9 million veterans received close to $4 billion from the unemployment compensation program. The VA offered insured loans until 1962, and they totaled more than $50 billion. Subsequent legislation extended benefits under the GI Bill to veterans of the Korean and Vietnam wars, and the Readjustment Benefits Act of 1966 extended them to all who served in the armed forces even in peacetime. An updated GI Bill of Rights, called the Montgomery GI Bill, is now in effect.
 
Veterans returning home from the Vietnam War endured a different set of obstacles from those of previous generations. Because of the war’s unpopularity, many veterans were treated with either indifference or disdain. Medical conditions stemming from exposure to chemicals used by US armed forces, such as Agent Orange, were challenged by the federal government, making it difficult for veterans to receive treatment. Veterans complaining of psychological problems, later termed Post Traumatic Stress Disorder (PTSD), were also ignored by VA officials. Homelessness became a serious problem for many Vietnam veterans unable to receive help or to cope with their conditions.
 
These problems remain decades later. According to the National Coalition for Homeless Veterans (NCHV), there are almost 300,000 veterans homeless on any given night across the US. Veterans of the Gulf War and Iraq, like their Vietnam brethren, are fighting today for recognition of their medical maladies, such as Gulf War Syndrome, which includes symptoms of fatigue, skin rash, headache, muscle and joint pain, memory loss and difficulty concentrating, shortness of breath, sleep problems, gastrointestinal problems and chest pain. PTSD also continues to be a serious problem. From 1999 to 2007, the number of veterans receiving disability compensation for PTSD increased from 120,000 to more than 280,500.
         
During the past 20 years, the federal government has implemented two significant changes to the VA system. Following a prolonged lobbying effort by veterans’ organizations, President Ronald Reagan signed legislation in 1988 to elevate the VA to cabinet-level status and turn it into the Department of Veterans Affairs. As reorganized, the department included three main elements: the Veterans Health Services and Research Administration, which was renamed the Veterans Health Administration; the Veterans Benefits Administration; and the National Cemetery System (NCS), later renamed the National Cemetery Administration.
 
The Army continued to run the cemetery system until Congress adopted the National Cemeteries Act of 1973, which transferred the system to the Veteran’s Administration, which created the Department of Memorial Affairs. Two cemeteries remained under the authority of the Army: Arlington National Cemetery (VA) and Soldiers’ Home National Cemetery. During the administration of President Bill Clinton, a bill was passed that officially changed the NCS to the National Cemetery Administration. The same legislation extended the right of burial in a national cemetery to merchant marines, adding to the inclusion of soldiers, sailors, marines, airmen, National Guardsmen, reservists and ROTC of the armed services, as well as immediate family members of veterans.
 
The Clinton administration also altered the VA’s delivery of health care to veterans. In 1996, the Veterans Health Care Eligibility Reform Act reorganized the system using the HMO model, focusing it from a “hospital system to a health care system.” The bill also opened up VA health care to all veterans, not just those with service-related illnesses or injuries. Twenty-two Veterans Integrated Service Networks (VISNs) were established geographically around the country to meet all of the health care needs of veterans. While VA hospitals continued to serve an important role in the new system, community-based outpatient clinics grew considerably in size, from fewer than 200 in 1996 to 850 in 2004.
 
Several studies produced this decade have lauded improvements in veterans’ health care. From the New England Journal of Medicine to the Annals of Internal Medicine, the VHA system was congratulated for improvements in several key areas of patient care. These successes were attributed not only to the 1996 Congressional mandate, but also to Kenneth Kizer, who served as Under Secretary for Health at VHA during the 1990s and was responsible for spearheading changes in VA’s medical bureaucracy.
 
The Veterans Health Administration: Quality, Value, Accountability, and Information as Transforming Strategies for Patient-Centered Care (Jonathan B. Perlin, Robert M. Kolodner and Robert H. Roswell, American Journal of Managed Care)

Remembering the GI Bill

(PBS NewsHour with Jim Lehrer)

 

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What it Does:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The Department of Veterans Affairs (VA) provides the millions of American veterans and their dependents with health care services, benefits programs and access to national cemeteries. VA employs more than 250,000 people at hundreds of medical centers, nursing homes, benefits offices and national cemeteries throughout the country. The department carries out its duties through three main administrative divisions: Veterans Benefits Administration; Veterans Health Administration; and National Cemetery Administration.
 
Veterans Benefits Administration: VBA provides a range of services to former members of the US armed forces and their families. These services include education and vocational rehabilitation benefits, pensions, home loans and life insurance. VBA operates 57 regional offices and utilizes nine service delivery networks to provide all of its services to veterans and their families. Providing pensions and disability compensation to veterans represents one of the largest tasks of the VBA. More than 2.7 million veterans each year receive either monthly pension checks or disability payments. Disability compensation is paid to veterans with service-connected disabilities, meaning the disability was a result of disease or injury incurred or aggravated in the line of duty during active service. Veterans with non-service-related disabilities may be eligible for VA pension programs if the veteran served during wartime but became permanently and totally disabled outside of military duty. Pensions may also be paid to the survivors of wartime veterans. In 2001, the VBA paid $22 billion in disability compensation, survivor benefits and disability pensions to 3.2 million people.
 
The largest education benefit dispensed by the VBA is through the Montgomery GI Bill (MGIB), which provides up to 36 months of funding for veterans to study at colleges, technical or vocational schools. The GI Bill also supports apprenticeships and job training. Participants can receive in excess of $36,000 in tuition. Veterans from the reserve have different eligibility requirements and different rules for receiving benefits. MGIB may also be used by members of the military while still on active duty. MGIB benefits may be used up to 10 years from the date of last discharge or release from active duty. The 10-year period can be extended if the veteran was prevented or delayed due to disability or because they were held by a foreign government or power. Spouses and children of veterans can also receive education benefits through the Dependents’ Educational Assistance program, which offers up to 45 months of education assistance.
 
Vocational rehab and counseling provides services and assistance necessary to enable veterans with service-related disabilities to gain and keep employment. In the event a veteran's disability prohibits suitable employment, the program offers help so the veteran can achieve independence in living. Program services can include evaluation of rehabilitation needs, employment services, medical and dental care, financial counseling and education or training to develop marketable job skills. Veterans pursuing education or training may also receive a subsistence allowance. In some cases, the VR&E program provides educational and vocational counseling for eligible service members and veterans who don’t have disabilities and their dependents.
 
VBA’s housing program provides veterans with loans to purchase homes, primarily in cases where private financing is not available. These cases generally involve rural areas, small cities and towns. Veterans may borrow up to 100% of the sales price or reasonable value of the home, whichever is less. If a veteran needs to refinance, they may borrow up to 90% of the home’s value, where allowed by state laws.
 
VBA also offers life insurance to service members and veterans who may not be able to get insurance from private companies because of the extra risks involved in military service, or because of a service-related disability.
 
Veterans Health Administration: VHA is responsible for providing a wide range of medical services to 5.5 million veterans across the US. VHA operates a network of health care facilities that includes 171 medical centers, 340 outpatient clinics, 127 nursing home care units and 196 Vietnam Veterans Outreach Centers. In addition, VHA helps support veterans’ health care in non-VA hospitals and is the country’s largest provider of graduate medical education. Medical and health programs run by the VHA include Agent Orange research, rehabilitation services for blind veterans, care for women veterans, assistance to homeless vets, care for veterans suffering from multiple traumas and research into war-related injuries.
 
National Cemetery Administration: NCA maintains national cemeteries across the United States for the burial of veterans and their family members. NCA also maintains 33 soldier’s lots and monument sites, marks veterans’ graves with a government-furnished headstone or marker, provides Presidential Memorial Certificates in recognition of veterans’ service and administers grants for establishing or expanding state veterans cemeteries. NCA currently maintains more than 2.8 million gravesites at 125 national cemeteries in 39 states and Puerto Rico. The cemeteries occupy more than 17,000 acres, and just over half of that acreage is undeveloped, allowing for growth to reach in excess of four million gravesites.

Effect of the Transformation of the Veterans Affairs Health Care System on the Quality of Care

(by Ashish K. Jha, Jonathan B. Perlin, Kenneth W. Kizer and R. Adams Dudley, New England Journal of Medicine)

 

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Where Does the Money Go

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

USAspending.gov, an information resource provided by the federal government, has reported that from 2000 to 2008, the Department of Veterans Affairs spent $61.2 billion on goods and services from private contractors. The lion’s share of the money that was paid to the VA’s 109,436 contractors went for medicines ($22.4 billion), medical and surgical supplies and equipment ($4.9 billion), hospitals maintenance ($1.8 billion), hospitals supplies ($1.7 billion) and nursing home services ($1.5 billion).
 
The largest recipients of VA contracts were McKesson Corporation and AmerisourceBergen, both of which specialize in distributing medicines and medical supplies from manufacturers to pharmacies, hospitals and other healthcare outlets. They are followed by notable multinational companies such as General Electric and Siemens and defense contractor Northrop Grumman. The full top 10 list of contractors is as follows:
 
McKesson Corp.
$13,011,839,337
AmerisourceBergen Corp.
$9,070,950,608
Northrop Grumman
$668,978,924
Koninklijke Philips Electronics N.V.
$615,019,658
General Electric
$592,068,384
Small Business Consolidated Reporting
$509,653,195
Cardinal Health, Inc.
$506,536,397
Electronic Data Systems
$482,386,445
Siemens AG
$457,581,698
UCB SA
$414,526,637
                
Examples of VA contracts:
EDS, a leading information technology company founded by Texas entrepreneur and former president candidate Ross Perot, has signed several contracts with VHA to help run its computer systems. The latest contract was part of the VA’s eight-company, $1 billion effort to purchase support for the department’s Veterans Health Information Systems Technology and Architecture.
 
Another IT giant, Unisys Corp., has held VA contracts to improve patient management, billing and collections capabilities for the VHA. In 2003, the company signed a $139 million deal to provide systems integration and consulting services for Flowcast, a commercial, off-the-shelf software from IDX Systems Corp. Flowcast helps with patient access management, patient financials, document imaging and business intelligence.
 
VHA also contracts with architecture and engineering firms when it comes time to build new medical facilities. In September 2007, VHA announced that a three-party venture to design the replacement VA hospital for New Orleans. The three companies are NBBJ of Columbus, Ohio, Eskew+Dumez+Ripple of New Orleans and Rozas-Ward Architects, also of New Orleans.

 

Unisys wins VHA patient management, accounting solutions (by Gail Repsher Emery, Washington Technology)

 

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Controversies:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Avoiding Stress Disorder Diagnoses
Post-Traumatic Stress Disorder, a growing mental health disorder among combat veterans, should be avoided as a diagnosis, argued one VA senior psychologist in May 2008. The effort to reduce the number of PTSD cases provoked criticism from veterans groups and was repudiated by VA’s top leadership.
 
Norma Perez, who helped lead the PTSD program at the Olin E. Teague Veterans’ Center in Temple, TX, told staff members to refrain from diagnosing the disorder because too many veterans were seeking government disability payments for the condition. “Given that we are having more and more compensation-seeking veterans, I'd like to suggest that you refrain from giving a diagnosis of PTSD straight out,” Perez wrote in an email to mental-health specialists and social workers.
 
Instead, Perez recommended staff use “Adjustment Disorder,” which generally does not produce disability payments, although veterans can receive medical treatment for the condition. In contrast, veterans diagnosed with PTSD can be eligible for disability compensation of up to $2,527 a month.
 
Veterans Affairs Secretary James B. Peake said in a statement that Perez’s email was “inappropriate” and did not reflect VA policy. It has been “repudiated at the highest level of our health care organization,” he said.
 
Shortly after the Perez email controversy, the Department of Defense released statistics showing that the number of troops diagnosed with post-traumatic stress disorder jumped by roughly 50% in 2007, the most recorded since the invasions of Iraq and Afghanistan. It was the first time the Pentagon had disclosed a number for PTSD cases from the two wars. Officials said nearly 40,000 troops have been diagnosed with the illness since 2003, although it was believed many more were likely keeping their illness a secret.
 
Army Surgeon General Eric Schoomaker said military officials have been encouraging troops to get help through private civilian therapists - resulting in even fewer reported cases since the military doesn’t track diagnoses by non-military personnel.
Official Urged Fewer Diagnoses of PTSD (by Christpher Lee, Washington Post)
 
Bush Promotes Benefits, Omits Funding
In January 2008, the issue of veterans’ benefits became a focal point thanks to a last-minute political decision by President George W. Bush. During the State of the Union address, the President called on Congress to allow US troops to transfer their unused education benefits to family members. A week later, however, when Bush submitted his $3.1 trillion federal budget to Congress, he included no funding for the plan, which could cost up to $2 billion annually according to budget analysts.
 
The proposal was a late addition to the speech after President Bush decided that he wanted to announce a program that would favor military families. This decision left little time to vet the idea, and some administration officials were caught off-guard by the move. Nevertheless, the idea of extending education benefits is generating bipartisan interest on Capitol Hill, although it remains to be seen if funding will make it into the next budget.
 
Under the current GI Bill, service members are eligible for nearly $40,000 in education benefits, such as college tuition or employment training, after they complete three years of active duty. Almost 70% of active-duty troops and veterans use at least part of these benefits, which cover three-quarters of the cost of tuition, room, board and fees in a four-year state university. VA officials concede that the cost would probably soar if most families make full use of the benefits.
 
In addition to extending education benefits, President Bush called for expanded access to childcare for military families and for new preferences for military spouses competing for positions in the federal government. Pentagon officials are still working on cost estimates for these proposals.
No Funds in Bush Budget For Troop-Benefits Plan: He Made Proposal in January Speech (by Michael Abramowitz and Robin Wright, Washington Post)
 
Homeless Vet Population Growing
According to a report issued by the National Alliance to End Homelessness, although only 11% of the civilian adult U.S. population are veterans, vets make up 26% of homeless Americans. In Washington, D.C., the nation’s capitol, 7.5% of veterans experienced homelessness at some point during 2006.
Vital Mission: Ending Homelessness Among Veterans (National Alliance to End Homelessness)
 
VA Not Reporting Cancer Cases
After decades of sharing data about cancer cases among veterans, VA officials stopped releasing such information to states. The decision has resulted in skewed results not only for military medical records but for tracking of cancer trends across the country, said some civilian medical officials.
 
The move by the VA has prompted conspiracy theories among veterans advocates wondering what the department is trying to hide. In response, one VA official accused critics of trying to “strong arm” the department into violating patient privacy.
 
“It is beginning to sound like a witch hunt by the national [cancer surveillance] standards setters to punish the VA for not subordinating itself to them,” said Raye-Ann Dorn, the VA’s national coordinator for cancer programs. “Their primary beef is that the VA said no to their strong arm tactics and has the audacity to protect our patients’ private health information from inappropriate invasions of their privacy.”
VA Cancer Data Blockade May Imperil Surveillance (by Michael Smith, MedPage Today)
 
Numerous Problems at VA Hospitals
Although the VHA has made considerable progress since the mid-1990s to improve its delivery of health care services to veterans, problems continue to plague the department and its facilities. In January 2008, the Chicago Tribune reported that poor medical care at the Marion VA Medical Center left nine patients dead and 34 others seriously injured during a two-year period, according to an investigation by the VA’s Inspector General. Ten of the 34 injured patients later died, but investigators were unable to link the deaths to the care provided at the medical facility.
 
The report also detailed a long list of serious problems at the hospital, including a surgical program “in disarray” and “fragmented and inconsistent” administrative oversight. The failures at Marion prompted VHA to review not only the medical credentials of doctors at the Illinois facility but also those of 17,000 other health care providers across the country.
 
The Inspector General’s office also found problems at numerous VA facilities in a report released in September 2006. Problems ranging from poor sanitation procedures to failures in maintaining pharmacy drug controls were cited.
 
An investigation by McClatchy Newspapers found shortcomings with VHA’s delivery of mental health services to veterans. Using VA reports, as well as information obtained through the Freedom of Information Act, McClatchy analyzed 200 million records, including every medical appointment in the system in 2005, and spoke with mental-health experts, veterans and their families.
 
The investigation found that nearly 100 local VA clinics provided virtually no mental health care in 2005 and that care among those facilities that did was inconsistent. In some places, veterans received individual psychotherapy sessions, while others met mostly for group therapy. Some veterans were cared for by psychiatrists while others saw only social workers. The same investigation also discovered that VHA was not providing enough resources to help veterans coping with Post-Traumatic Stress Disorder.
VA straining to treat post-traumatic stress (by Hal Bernton, Seattle Times)

VA comes up short for Iraq vets

(by Chris Adams, Seattle Times)

 

 

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Debate:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Voter Registration at VA Hospitals
Since 2004 a debate has ensued over whether the Department of Veterans Affairs must facilitate voter registration drives at VA hospitals and homes that house US veterans. The issue arose when a Democratic official walked onto a VA facility in Menlo Park, California, to register veterans to vote for the presidential election that year. The Democrat was turned away by VA officials claiming it was the department’s policy to bar partisan political activity. Democratic lawyer Scott Rafferty later claimed the same facility allowed Republicans to register 42 voters among veterans.
 
In response to the VA’s action, Rafferty filed a lawsuit contending the VA was acting in violation of the National Voter Registration Act of 1993, known as the Motor Voter Law, which allows federal agencies to double as voter registration sites. The lawsuit was tossed out by a district court after a judge found Rafferty had failed to prove that any veteran was actually prevented from voting. That decision is being appealed.
 
Meanwhile, in April 2008, VA leaders in Washington issued a policy stating its officials should allow voter registration drives at VA hospitals and homes. But then ten days later, the department reversed itself with another policy. Also, California became the first state to ask the VA to take up the responsibility of distributing registration materials, assist applicants in filling them out and then have them sent to the state.
 
Pro
Proponents, primarily leaders at the VA, argue their priority is to provide healthcare services and other benefits to veterans at their facilities. They insist that if local VA staffers have to help veterans register to vote, it could divert important resources away from other important activities designed to assist veterans deal with their day-to-day living. VA leaders also have argued that voter registration drives are often partisan-driven and therefore have no place at VA hospitals and homes.
 
Con
Opponents, including Project Vote and Democratic US Senators John Kerry and Diane Feinstein, argue the VA is not complying with federal law in an effort to deny Democrats a chance to register new supporters. Many of those living in nursing homes or homeless shelters are typically low-income voters who favor Democrats, it is claimed. The VA’s actions are violating the constitutional rights of many veterans who are disabled and rely on the VA to help them with such tasks as voting, opponents contend.
 
Background

VA's voter registration ban raises questions

(by William R. Levesque, St. Petersburg Times)

 

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Overhauling the Processing of Claims
Dissatisfied with the VA’s continuous backlog of cases, Congressman John Hall (D-NY) is preparing legislation to substantially alter how VA officials process claims. Hall, chairman of the House Veterans’ Affairs Disability Assistance and Memorial Affairs Subcommittee, will submit his plan through the Veterans Disability Claims Modernization Act of 2008.
 
Currently, there is a backlog of approximately 650,000 disability claims, according to Hall. VA officials expect that number to grow to one million additional compensation and pension claims by the end of 2008. The average time it takes for VA to process a claim is 183 days, an increase from 177 days in 2006. These delays have caused serious financial, emotional and functional impacts on the lives of disabled veterans and their families.
 
Hall wants VA to modernize its system by implementing new technology and moving away from intensive, paper-based claims processing. The department also needs to readjust its schedule for rating disabilities. Another reform involves the Department of Defense (DoD) - creating a single disability evaluation examination process whereby DoD would determine fitness for duty and then VA rates level of severity. Hall also wants to establish an annual tracking requirement for the US Court of Appeals for Veterans Claims.
 
VA Struggling to Change Blood Bank System
In October 1999, the Veterans Health Administration initiated a modernization program for its blood bank system. VA officials decided to upgrade the system in order to decrease the risk of errors and improve the safety of blood transfusions through the use of current technology, such as barcode scanning.
 
After five years of work, VA still had its work cut out for it. Not only was it behind schedule (originally VA planned completion by 2004; now the target is 2008) but the new system needs more changes. This assessment came from the department’s Inspector General (IG), which recommended additional reforms:
  • Develop adequate cost estimates of project alternatives;
  • Document key decisions or maintain complete project files;
  • Conduct a privacy impact assessment;
  • Review sufficient information before granting a waiver from independent verification and validation requirements.
  • Monitor and control project costs.

Audit of the VHA’s Blood Bank Modernization Project

(PDF)

 

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James Nicholson (February 2005 to October 2007)
A native of Iowa, James Nicholson served as Secretary of Veterans Affairs from February 2005 to October 2007. Nicholson graduated in 1961 from the US Military Academy at West Point.
 
He served eight years on active duty as a paratrooper and Army officer, then 22 years in the Army Reserve, retiring with the rank of colonel. While serving in Vietnam, he earned the Bronze Star Medal, Combat Infantryman Badge, the Meritorious Service Medal, Republic of Vietnam Cross of Gallantry and two Air Medals.
 
Nicholson earned a master’s degree from Columbia University in New York and a law degree from the University of Denver. He practiced law in Denver, specializing in real estate, municipal finance and zoning law. In 1978 he founded Nicholson Enterprises, Inc., a developer of planned residential communities, and in 1987 he bought Renaissance Homes, a builder of custom homes.
 
In January 1986, Nicholson was elected committeeman from Colorado for the Republican National Committee (RNC). In 1993, he was elected vice-chairman of the RNC, and in January 1997, he was elected chairman of the RNC, where he served for four years, through the elections of 2000. In 2001, Nicholson was appointed US Ambassador to the Holy See.

PBS Interview with James Nicholson

 

 

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See all 23 comments

Comments

CAROL G. HART 4 months ago
when will President Trump's picture be up at the McComb, Ms VA OUT patient clinic?
Sean McLaughlin 4 months ago
I was injured while on vacation in Maui Dec of 2015. I contacted the VA on the other side of the island, and was told to go to the closest urgent care, and submit a claim for payment. The total bill for the urgent care came to $850 March 15, 2017 I finally received a check for $189 no explanation as to what was covered. Just here is some money now piss off.I only received that because I got a Congressman involved.
KENNETH A LEE 4 months ago
My VA claim in E-Benefits > "Working in Progress - Gathering of Evidence" - states under the tab > "(Needed From Others)" and gives the information to me below on my E-Benefits with the following instructions; >>"These are requests for documents that VA has asked others to provide. Here are two actions you can take to speed up the processing of your claim: •If you have access to these documents, you can upload them here on this page. •If you do not have access to these documents, ask the person or organization in possession of these documents to provide them to VA as soon as possible." **No where on my E-Benefit account are the "documents" noted that are needed by the VA.. No where is the "provider or an organization" are noted to contact. So what are the Veterans to do?? No information as to what is being requested. What is the Waco, TX VA Office of Disability/Benefits of Claims requesting?? I have received a 2nd notice requesting for this same information. What information?? Seems my claim is stuck in "Gathering of Evidence".
Patricia Gardner 5 months ago
My name is Patricia on August 14th 2016 my husband passed away he was 100% disabled and he had that money that was due to him because some reason the VA is giving me a hard time about it they tell me they have made a decision but this is money that was taken out of my husband's account for me he hadn't got a cost-of-living raise in 5 years now I don't understand what is
PO 1 John Reynolds (ret) 6 months ago
I had an idea that needs looking into. How about considering useing the FEMA homes that are being put up for sale for scrap and see if any are useable for housing for homeless Veterans.They would be far more useful than the small amount of money bought in by scraping them. Just an idea I had that I hope someone will at least look into Our Veterans have the need and you might have the way Please look Thank you
Leanne Selix 1 year ago
Out of all these comment only a couple with anything positive to say. It is as if the VA is a national disgrace. One by one the people working with veterans should be weeded out getting rid of those so secure in their jobs they have no will to see that all veterans get superior service. And no I am not a veteran.
Deborah M McKenzie 1 year ago
My boyfriend says he was in the army longer than the DD-214 states. Is there some way we can get more information on this he said he was in special forces airborne he sighed up in 1976. He said that it wouldn't show on the DD-214 because he was special forces and what they did was not something they could talk about. His DD-214 also shows it was Honorable and the type of certificate issued was a DD form 256A. We more information because is trying to benefits. Please let me know if there's something that can be done. Thank you for your time Deborah M McKenzie
chris bass 1 year ago
I am a victem of the VA, I have been fightingsince 1981. finally i filed for benefitsagain in 1996, in 1998 i was granted onkly ten percent service connectionand 100 percent non service connected benefits. Right awaythe va claimedi recieved money i nebver got some 54,000 dollrs thatwas in 1998 followingthatthe va claimed it had been paying meand set me into debt 52,000 dollars claiming i didnt provide cetain documents which we did give em todate over 20 times. that was in 2001 wheni married a philipina. followinthat a debt of 34,000 wascratedin 2003 then in 2004 it went up to 47,000 andin 2006 69,000 was created again claiming i didnt give them the documents, Thefact remains thati have a copy of myc file and all the documents wererecievedin 2002 and multiple times there after andI hold the stamped recieved documents in march of 2002 by the huntington WV office. Now they did not pay me 1079 dollrs from 2001 to 2006 which they claim. I demanded proof of payment, theyrefused, The law says you cant recoverthe same benefts morethan once. and they claimed many times that i was paid which is also a crime. I plan to get this into federal court when i return to the usa. Now in 2000 the va made 450,000 in tort claims dissapear, then claimed i never filed the claims in WV, then claimed i never filed an appeal. all lies. i have a copy of my c file which holds these documents to prove they are liars. I sought a lawyer to aid me i suing the VA but so far they wont take the case. I want all veteran sand their families to order their congressmen and senators to remoove the souvern immunity from the VA so we can send the criminals who created these false audits and debt to prison. The va stripped out the false audits from my file to hide the evidense i have copies . without souvern immunity all veterans havea right to sew and charge employees with criminal acts. my email is bassmaster0513 @ yahoo.com standing together is the only way to beat these criminals. We need to make VCD's to inform the public of the trouble with the VA andth problems veterans are having because of the congress senate and president.By doing nothing,, they condone the actions of the VA
Boyd P. 2 years ago
Have been to many different medical services & none are perfect. I would like to give accomodations to Diana Turner & Miss Moore of the Dallas VA, Clinic 4. They do so much & are so busy yet always take time to direct to resources even if outside VA. GREAT JOB!!!!
Eileen Barrett 2 years ago
My father is buried at Calverton National Cemetery. His stone was damaged by cemetery workers and was replaced. The new headstone looks like it was made of cheaper material. But worse, the black lettering was not done. Just light etching. My elderly mother has poor eyesight and can barely make out his name. She is terribly upset. When she inquired she was told the black lettering was not "cost effective". Not cost effective ??? At what cost did so many men and women serve their country ?? Some paid the ultimate price. Others paid with wounds,seen and unseen. My dad came back at least. Tell the families of those that didn't about cost effectiveness. I want my father's stone restored to the way it looked before it was damaged. Now it looks like an empty stone surrounded by ones with black lettering and names you can read Who do I write ? We will even pay for the lettering. My dad risked his life in WW II.He was William J Barrett S1 United States Navy. Buried in Calverton section 41. Grave 2012. He matters. He deserves to have his headstone restored to the way it looked before they damaged it. This is not a complaint about the staff at Calverton. Accidents happen. They have treated us with respect and sensitivity. The decisions and policy about headstone restoration is not made by them. I want to know who I can contact about this matter. I think it is shameful and I want it addressed.

Leave a comment

Founded: 1930
Annual Budget: $93 billion
Employees: 250,000
Official Website: http://www.va.gov/

Department of Veterans Affairs

Shulkin, David J.
Secretary

Given President Donald Trump’s admiration for the military and disdain for the way the Department of Veterans Affairs has been run, it’s somewhat surprising that his choice to lead that department not only hasn’t been a soldier, but was the No. 2 person there under former President Barack Obama.

 

David Shulkin, who has run the Veterans Health Administration since March 2015, was confirmed by the U.S. Senate on February 13, 2017 to be Secretary of Veterans Affairs. He is the first non-veteran to run the agency.

 

Shulkin was born June 22, 1959, and is from Bala Cynwyd, Pennsylvania, a suburb of Philadelphia, where his father Mark was a psychiatrist. David’s sister, Nedra, later became a psychologist.

 

Shulkin attended Hampshire College, graduating in 1982 with a B.A. in science. He returned to Philadelphia to attend medical school at the Medical College of Pennsylvania, earning his M.D. in 1986. Shulkin did his internship at Yale, and then his residency in internal medicine at the University of Pittsburgh, where his father had also done his residency. While at Pitt, he met the woman who would become his wife, Merle Bari, who was doing her residency in dermatology at the time. When Shulkin finished his residency a year before Bari, he remained at Pitt and studied business administration, which turned out to be excellent training for his career. In 1990-1991 he also was a Robert Wood Johnson Foundation Clinical Scholar at the University of Pennsylvania, studying the increasing cost of health care. He researched why doctors made the decisions they did and tried to use that to improve efficiency and outcomes in large healthcare organizations.

 

Shulkin remained in Philadelphia, becoming chief medical officer of the University of Pennsylvania Health System in 1990. In 1999, he started an online site, DoctorQuality.com, where patients could check their physicians’ backgrounds for quality and safety.

 

He returned to healthcare management in 2002 when he was named chief quality officer for the Drexel University College of Medicine and chief medical officer for the Medical College of Pennsylvania. He was also co-founder and president of the nonprofit Patient Safety Officer Society.

 

In March 2004 Shulkin became chief medical officer of Temple University Hospital and the following year was named president and CEO of Beth Israel Medical Center in New York, posts he held for four years.

 

Shulkin’s work has frequently involved looking at managed and accountable care, in which patients, especially the chronically ill, get the right care at the right time, while avoiding unnecessary duplication of services and preventing medical errors. In 2008, for example, he studied why patients who are admitted at night are more likely to die than patients admitted during the day. Also in 2008 he edited the book Questions Patients Need to Ask: Getting the Best Healthcare.

 

Beginning in July 2010, Shulkin was president of the Morristown (N.J.) Medical Center, which is part of Atlantic Health System. One of his innovations there was to champion 24-hour visiting hours for its healing effect on patients. He was heavily involved with Atlantic Health System, as he was president not just of Morristown Medical Center, but of Goryeb Children’s Hospital and Atlantic Rehabilitation Institute, as well as Atlantic Health System Accountable Care Organization and Atlantic Health Organization Primary Care Partners, and he was principal shareholder in Practice Associates.

 

Shulkin was nominated in March 2015 to lead the Veterans Health Administration. Given Trump’s preference to put veterans into the private healthcare system, it’s somewhat surprising Shulkin was nominated to lead Veterans Affairs. When members of a VA healthcare commission called for cutting government’s role in veterans’ care, Shulkin blasted the idea. “This would be a terrible mistake, a terrible direction for veterans and for the country, to essentially systematically implement recommendations that would lead to the end of the VA health-care system,” he said.

 

Shulkin and Bari have two children, Daniel and Jennifer. Daniel is also involved in health care administration.

-Steve Straehley

To Learn More:

David Shulkin Tapped as Trump’s VA Secretary (by Lisa Rein, Washington Post)

David Shulkin, Trump’s Pick to Head the VA, Rejects Radical Change to Fix Agency (by Hope Yen, Associated Press)

A Story of Three Generations in Health Care (by Daniel B. Shulkin, Mark W. Shulkin and David J. Shulkin, AMA Journal of Ethics)

Like Night and Day — Shedding Light on Off-Hours Care (by David J. Shulkin, New England Journal of Medicine)

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McDonald, Bob
Previous Secretary

 

On June 30, 2014, President Barack Obama announced his intention to nominate Robert A. McDonald, a former chief executive officer of consumer products giant Procter & Gamble, to be the next Secretary of Veterans Affairs. He was confirmed—unanimously—by the Senate on July 29.

 

McDonald was born June 20, 1953, in Gary, Indiana, moving later to Arlington Heights, Illinois. His father was an ad executive for a Chicago agency. McDonald was an Eagle Scout and played football for Arlington High, graduating in 1971.

 

McDonald dreamed of attending the United States Military Academy at West Point from a young age. At 11, he wrote his congressman, Donald Rumsfeld (later Secretary of Defense) to ask if he could take the test for admission to the school. Rumsfeld told him he could take it every year until he was old enough to be admitted. McDonald did and subsequently attended West Point, graduating in 1975 with a B.S. in engineering. If confirmed by the Senate, he’ll be replacing a classmate: Sloan Gibson, USMA ’75, is currently acting VA secretary.

 

McDonald served as an Army officer for five years, mostly with the 82nd Airborne, during which time he earned an MBA in 1978 from the University of Utah. He had a scare while in parachute training; he had his air “stolen” by another parachutist and had to freefall until he could hang on to the man and hitch a safe ride to the ground.

 

In 1980, McDonald left the Army as a captain for a career with Procter & Gamble. His first assignment was as a brand assistant for a now-defunct laundry detergent called Solo. He went on to work with other products in the P&G portfolio and in 1989, he was sent to Canada as the company’s manager of laundry products in that country. It was the first of several foreign postings for McDonald, who later found it ironic that he’d originally joined P&G to be able to settle down near its Cincinnati headquarters.

 

McDonald worked in Canada for two years before being sent to Asia: first to the Philippines for four years, then to Japan, where he was eventually named the company’s president for Northeast Asia. In 2001, McDonald went to Belgium to take over P&G’s Global Fabric and Home Care division.

 

He returned to the United States in 2004, first as vice president of Global Operations, and in 2007 as chief operating officer.

 

McDonald was named president and chief executive officer of Procter & Gamble in 2009. He championed the company’s move into emerging markets. He also continued the corporate policy of moving P&G out of the food and prescription drug markets. Other achievements of note were his promotion of a drinking water purification product that his company sold at cost to aid agencies in developing nations and his making the company less reliant on advertising during daytime dramas (and canceling all company-produced programs) and bringing the company into the world of social media.

 

In 2012, there began to be a drumbeat of criticism about P&G’s earnings and stock price. An outside activist investor, Bill Ackman, leveled complaints about the company’s performance, saying that McDonald was spending too much time on outside activities. Despite cutting thousands of jobs and bringing up P&G’s stock price, McDonald was pushed out in June 2013 and replaced by the man he had succeeded in the job, A.G. Lafley.

 

Although he’s from outside government, McDonald is hardly a political appointee. His campaign donations have been to Mitt Romney and to his hometown Congressman, John Boehner (R-Ohio).

 

McDonald serves on the boards of directors for Xerox and U.S. Steel. He and his wife, Diane, have two grown children and two grandchildren.

 

McDonald’s oft-repeated mantra came from his time as a student at West Point. It’s part of the cadet’s prayer: “Choose the harder right instead of the easier wrong.”

-Steve Straehley

 

To Learn More:

Bob McDonald, Former P&G Chief, To Be Obama’s Nominee To Lead Veterans Affairs (by Janet Eilperin, Washington Post)

Leading From the Front (by Peter Bronson, Cincy Magazine)

New P&G Chief: Striving For Humility (by David Holthaus, Cincinnati Enquirer)

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